REFUND AND CANCELLATION POLICY
Last Updated: September 2026
We understand that travel plans can change. Please read our cancellation and refund policy carefully before booking.
1. Cancellation by the Traveler
Cancellation charges are calculated based on how far in advance you cancel before the scheduled tour start date:
| Cancellation Period Before Travel Date | Cancellation Charges |
|---|---|
| 15 days or more | 10% of total tour cost |
| 7–14 days | 25% of total tour cost |
| 3–6 days | 50% of total tour cost |
| Less than 72 hours / No-show | 100% of total tour cost (non-refundable) |
2. Non-Refundable Components
Certain costs may be non-refundable regardless of cancellation timing, including but not limited to:
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- Non-refundable hotel bookings made during peak season
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- Trekking/entry permits already processed with authorities
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- Convenience or payment gateway charges deducted by Razorpay
3. Refund Process
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- All refunds (where applicable) will be processed back to the original payment method used at the time of booking, via Razorpay.
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- Refunds typically take 7–10 business days to reflect in your account, depending on your bank/payment provider’s processing time.
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- To request a cancellation or refund, please contact us via email or WhatsApp with your booking reference number.
4. Cancellations by Raabta Travels
In rare cases where we are unable to operate a tour due to reasons such as extreme weather, road closures, security advisories, or insufficient group size, we will offer:
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- A full refund, or
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- An option to reschedule the trip to a mutually convenient date
5. Force Majeure
Refunds are not guaranteed for cancellations arising from natural disasters, weather disruptions, government restrictions, curfews, or other events beyond our control. In such cases, we will work with our hotel and transport partners to minimize losses and offer the best possible resolution (rescheduling or partial credit note, where feasible).
6. No-Show Policy
If a traveler fails to show up on the scheduled date without prior cancellation, the full tour amount is forfeited and non-refundable.
7. How to Request a Cancellation
Send your cancellation request along with your booking ID to:
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- Email: raabtatravels05@gmail.com
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- WhatsApp/Phone: +91 78893 88364
We aim to acknowledge all cancellation requests within 24–48 hours.
8. Contact Us
For any questions regarding refunds or cancellations:
Address: Gulmarg Road, Opp Honda Motors, Magam, Jammu and Kashmir 193401
Email: raabtatravels05@gmail.com
Phone: +91 78893 88364
