PRIVACY POLICY

Last Updated: September 2026

Raabta Travels (“we,” “our,” “us”) operates the website raabtatravels.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book our travel services.

1. Information We Collect

When you interact with our website, contact us, or book a tour, we may collect:

• • Full name, phone number, and email address

• • Billing/contact address

• • Travel preferences, destination choices, and booking dates

• • Payment information (processed securely through Razorpay — see Section 4)

• • Messages sent via WhatsApp, contact forms, or email

• • Basic technical data (IP address, browser type, pages visited) via cookies and analytics tools

2. How We Use Your Information

We use the information collected to:

 

• • Process and confirm your tour bookings

• • Communicate booking details, itinerary updates, and support responses

• • Arrange hotels, transport, guides, and permits on your behalf

• • Send you offers or updates (only if you opt in)

• • Improve our website and services

• • Comply with legal and tax obligations

3. Sharing of Information

We do not sell your personal information. We may share necessary details with:

 

• • Hotels, transport providers, and local guides required to fulfil your booking

• • Razorpay, for secure payment processing

• • Government authorities, where required for permits (e.g., trekking permits in Kashmir) or by law

4. Payment Security (Razorpay)

All online payments on this website are processed through Razorpay, a PCI-DSS compliant payment gateway.

 

• • We do not store your card, UPI, or net banking credentials on our servers.

• • All payment data is encrypted and handled directly by Razorpay’s secure systems.

• • For any payment-related issues, you may also refer to Razorpay’s own privacy and security policies at razorpay.com.

5. Cookies

Our website may use cookies to improve browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, though some website features may not work properly without them.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may contact us at any time to:

 

• • Request a copy of the personal data we hold about you

• • Ask us to correct or delete your information

• • Withdraw consent for promotional communication

8. Third-Party Links

Our website may contain links to third-party sites (Google Maps, Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of these external sites
.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any privacy-related questions, contact us at:

 

• • Email: raabtatravels05@gmail.com

• • Phone: +91 78893 88364

• • Address: Gulmarg Road, Opp Honda Motors, Magam, Jammu and Kashmir 193401